Benefits Updates

April 1, 2020

Out-of-Country Coverage – COVID-19 Notice

RWAM and travel insurance provider Allianz Global Assistance have issued a communication regarding out-of-country emergency medical coverage and COVID-19.

Click here to read this important information.

LifeWorks Employee Assistance Program (EAP)

LifeWorks EAP and well-being resource provide confidential consultations with professional advisors, information and resources, connections to community agencies and supports, and referrals to counselling and other specialists.  

Contact LifeWorks for any issue, challenge, or concern. Advisors and immediate support counsellors are available by phone 24/7 by calling LifeWorks toll-free at 1-877-207-8833.

Employees can also access LifeWorks online and find support and resources. Content is continually being added. For LifeWorks User ID and Password assistance, please contact Nicki Lundrigan.

COVID-19 and LifeWorks EAP

During the COVID-19 outbreak, LifeWorks EAP is standing by to provide support to employees 24/7. Go to LifeWorks online to find support and resources on topics such as:

  • Coping with Change
  • Making the Transition to Working from Home
  • How the Assistance Program Can Help in Crisis
  • When You or Your Children are Upset by News Reports
  • Setting Work-Life Boundaries When Working from Home
  • How to be Active and Stay Fit at Home

For managers and leaders, topics include:

  • Communicating During Times of Change at Work
  • Managing Concerns and Anxieties about Infectious Diseases at Work
  • Managing from a Distance
  • Your Role as a Leader in Building Team Resilience

Click here for FAQ’s to learn more about LifeWorks EAP!

Heartbeat – A Monthly Newsletter

Each month Heartbeat includes:

  • Featured sections on topics such as life, family, health, work, and money
  • Dedicated workplace learning solutions
  • A People Leader’s Corner

Click here to view the May 2020 Heartbeat Newsletter on planning for your retirement!

Heartbeat Webinar Series

LifeWorks offers free monthly information and discussion sessions intended for People Leaders and Human Resources on trending topics related to organizational wellness, engagement, and productivity. This webinar series focuses on topics affecting many organizations and provides best practices and insights on how LifeWorks can support your organization. To be added to our monthly invitation list, please email

Alliance Retiral Fund – Reuter Benefits

Plan members can access information by logging onto and using access code 8215. Please note that this site doesn’t contain any personal information.

Reuters Benefits and the C&MA have negotiated a reduction in Investment Fund Management fees with Manulife. Click here to learn more.

Click here to read the May 2020 newsletter on market volatility.